Zippyassist

We help organizations close the gap between user experience and user expectation in self-service environments. We build simple but powerful service and support products that organizations can use to help built consumer trust and confidence. Our flagship product—ZippyAssist™—is the result of these efforts so far. A 20+ year veteran of the Vending and Refreshment Services industry with deep knowledge and relationships throughout. Neil held regional sales roles in Pepsi Frito Lay and Nestle Waters before founding Vendcentral—the premier marketing services agency to the industry with annual recurring revenues over $1 million. Greg founded 6L Inc alongside Neil after 7 years in Fintech and successful roles in advertising and eCommerce prior to that. He joined his last company as employee #12 before going on to hold several senior roles in product design, marketing, brand and communications, culminating in a successful IPO on the Australian stock exchange (ASX) in 2020. With 3 previous startups under his belt (now 6L Inc being his 4th) Josh brings to the company enormous experience building reliable and scalable systems using teams big and small, from a sole developer commiting the first lines of code to a company going public. Josh’s broad experience covers full stack software development with his most recent roles being in consumer finance. Zack's experience in technology and operations provides a powerful combination in his role as Operations Lead. In previous roles as Cloud Operations Specialist, to support and operations at SoutWest Airlines, Zack's ability to understand issues and develop solutions make him an integral part of the ZippyAssist team. Zack was recognized Automatic Merchandiser's 40 Under 40 Award winners 2023 – an award that recognizes outstanding individuals who demonstrate leadership and a commitment to advancing convenience services for vending, micro markets and office coffee service. Sales and Customer Success Manager Rylie, a North Carolina native and 2023 graduate of UNC Wilmington, is the newest addition to the Zippy Assist team. As a driven and passionate sales professional, she is dedicated to understanding each customer’s unique needs, building meaningful connections, and delivering customized solutions. Anant spent 14 years as Co-Founder and President of Cantaloupe Systems, a SaaS, IoT, and Digital Payments company focused on the unattended retail and logistics industry. He then sold it to Cantaloupe, Inc (formerly USAT) where he then served for 4 years as EVP Corp Development and CRO for the publicly traded company on Nasdaq. Cantaloupe brought real-time information, data-based decision-making, and digital payment acceptance to a guesswork and cash only based industry, transforming the $50B global unattended retail market as covered by Forbes Magazine, New York Times, and Bloomberg. Anant is an active member of the Young Presidents Organization—the largest worldwide leadership community of chief executives. By Greg Elisara. Co-founder / CEO. Although 6L Inc. was founded in September 2021, the company’s origins, like those of the Apple Mac®—and Wham!—go back to the early 80s. Neil and I both attended the same New Zealand high school in the early 80s, and became friends over a shared love of basketball and surfing. School was an all boys institution—a multicultural melting pot of over 1,500 students, where an appreciation of math and science for most boys sat a few rungs below rugby matches, rugby practice, and fights. There were other traditional sports—cricket, tennis, bullrush (a kiwi thing: essentially fighting made into a game)—but none of that held much interest for Neil and I. Instead, we were both drawn to a distinctively American sport—and we weren’t alone. While basketball drew mostly confused looks at school, it became the gravitational center for a small group of skinny kids, and a grisly retired national basketball coach who lived nearby. That team would go on to become national champs, and the best basketball team in history (of high schools, in New Zealand, in 1983). That same year, New Order’s Blue Monday sat at the top of the NZ music charts (sorry, Wham!) and Neil and I started every school day the same way: sat together at the very front of the classroom roasting—and being roasted by—our home room teacher. Our home room that championship year was called 6L. Neil and I spent many years thinking about this company before forming it. And when it came time to give it a name we wanted something that reflected our friendship and near 40 year journey. But more than that—it needed to be something about what you could achieve with a great team, vision, commitment, respect, and self-belief that you’ll pull it off. How a 14-year Pepsi veteran, Nick Powless, built a consumer support operation across 12 sales centers — and why other Bottlers are paying attention. 11 ZippyAssist Features You Might Have Missed From smarter notifications to team collaboration tools, here's a roundup of 11 ZippyAssist features — some new, some overlooked — that can make a real difference to how you manage customer support every day. A New Resource for Your Accounts — Ready to Share Winning new accounts and keeping existing ones happy often comes down to how well they understand the support experience you offer. We've produced a short, shareable video that does that explaining for you — perfect for prospect pitches, onboarding, and everything in between. One Source Refreshments manages 3,000+ machines and 100+ micro markets. Here's how VP of Operations Jared Detwiler uses ZippyAssist to run smarter vending operations — and what other operators can learn from it. Trolley House Refreshments supports more than 700 clients, and they knew that keeping those clients happy starts with taking care of the customers using their machines every day. With ZippyAssist, they turned customer reporting into something simple, clear, and easy to manage — without adding real-time pressure to their team. Here’s how it reshaped their entire support workflow. We're excited to introduce the Starter Plan—pro-level customer support tools now available for operators managing up to 50 machines. Because great customer service isn't about how big you are, it's about how big you think. Industry Vet Embraces Future with ZippyAssist: After 40 years building customer service excellence, One Source Refreshment's Bob Betz initially resisted ZippyAssist but became a vocal advocate after seeing real-time results, instant refund processing, and enhanced service delivery capabilities. How a 23-Year-Old Operations Manager Transformed PyramidFoodservice How Pyramid Transformed with ZippyAssist:** 23-year-old operations manager Abby revolutionized PyramidFoodservice's customer service using ZippyAssist automation. The Memphis-based family business transformed from constant phone calls to streamlined service requests, improving efficiency and accountability across 500+ machines. Navigating the Customer Service Challenges in High Schools Navigating Customer Service Challenges in High Schools: High school vending presents unique challenges from student behavior to administrator burden. ZippyAssist solves these problems through QR code reporting, structured information collection, and online refund processing that bypasses school staff involvement. The Surprising ROI Behind Customer Service in Vending Understanding Your Refreshment Services Provider Finding the Right Refreshment Services Partner ZippyAssist is a product of 6L Inc. PO Box 1916, Pleasanton, CA 94566 HQ’ed in California. Designed and built in Aotearoa New Zealand.

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